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Advice Line

UPDATE – 1 OCTOBER 2021 – OUR ADVICE LINE IS NOW OPEN TWICE PER WEEK

Liberty’s Advice Line will be running on Tuesday lunchtimes from 12pm to 2pm and on Thursday afternoons from 4.30pm to 6.30pm from Thursday 7 October 2021.

You can reach the Advice Line by calling 0800 988 8177 and selecting option 3 from the main menu.

Please note, we receive many calls and have limited capacity so you may experience a wait before you get through to one of our advisers. Our Advice Line is usually very busy when it first opens. If you cannot get through immediately, we suggest that you try calling back during the second hour of opening, when we are usually much quieter.

We can provide legal and practical advice on human rights issues within England and Wales. Please note we can’t offer casework or legal representation.

If you are looking for legal representation, please see our page I need a lawyer for more information about how to find a lawyer.

We have pages on our website dealing with many of the questions we are frequently asked, including how to find immigration advice, how to make a police complaint and what to do if you think you are under surveillance.

We encourage you to follow Liberty on social media (Facebook, Twitter, Instagram), sign up to our mailing list, or check this page regularly for updates on when the Advice Line will be open as we anticipate expanding the hours of operation into the autumn.

Written advice

Advice topics

Due to the disruption caused by the coronavirus pandemic, we continue to have reduced capacity to respond to written queries during this time.

We are currently only able to respond to requests for advice on the following topics:

  • Coronavirus laws and restrictions
  • Police powers and conduct
  • Protest rights

If you have a question on one of these topics, please first check that it is not already answered on our Advice & Information hub.

If you cannot find the answer to your question and want to get written advice from us on one of these topics please read the information below about how we prioritise queries and then use our webform, linked below.

If your query relates to any other topic, we will unfortunately be unable to respond to you. Please check back frequently for updates about this.

Query Prioritisation

For queries which do relate to these topics, we still get many more people asking for our help than Liberty has the capacity to respond to.

Because of this, we assess each query we receive and prioritise queries which:

  • Fall within our areas of expertise
  • Relate to Liberty’s key campaigning areas
  • We can provide valuable advice on
  • Can be responded to in time to meet any deadlines in your case.

If your query does not fit the above criteria, unfortunately we will be unable to provide you with written advice.

Unfortunately, even if your query does meet these criteria, the number of queries we receive means we may not have the capacity to respond to even priority cases.

If we cannot advise you, we will do our best to let you know as soon as possible. We will also try to direct you to other places you may be able to get advice and information, including specialist services related to your query.

If we can advise you, we aim to get back to you within six weeks. If your query is urgent, we would recommend that you call our Advice Line instead.

Please click here to access our webform to submit your query.

Other options

If you need urgent legal advice, you might want to consider contacting a solicitor. See our I need a lawyer page for more information or search online using the following directories:

Coronavirus advice

We also have a Coronavirus: know your rights guide which contains up to date information about the restrictions that the government has put in place in response to the pandemic, including:

If you are contacting us because you have received a Fixed Penalty Notice (FPN) for coronavirus related offences and want support, we recommend you contact a solicitor specialising in criminal law as soon as possible.

Unfortunately Liberty is unable to offer legal representation in these matters. However, a criminal solicitor will be able to provide you advice on whether you can challenge the FPN and how to do so.

You can find a solicitor using our I need a lawyer webpage.